图片名称

13

2018

-

02

Beihai Racing--Three Guarantees Policy

Author:


北海运动
 

1. When the customer receives the goods at the logistics site, first check whether the information of the logistics waybill is consistent with the physical object, and check the content (number of pieces of goods, freight, name on the packing box, check the integrity of the goods), if the above is abnormal, you should first Time to contact the company's sales department to assist the logistics company to solve the problem.
2. In the process of picking up the goods, if the customer finds that the outer packaging is damaged, he should contact the company's sales staff to verify the list of goods in the box at the first time, and check the damage and difference of the goods in the box according to this list; if there is any damage or difference. If there is a shortage, the details should be sent to the salesperson, and the salesperson and the logistics can only pick up the goods after reaching a claim agreement; if the salesperson is informed of the shortage and damaged goods after picking up the goods by themselves, the losses caused shall be borne by themselves.
3. After the customer receives the goods (including the whole vehicle, engine, and various accessories), immediately check the status and quantity according to the order requirements, which should be within 1-3 working days (including the day of receipt); reflect the quality of the goods to the company's sales staff , delivery difference, damage caused by packaging quality, etc., and upload pictures immediately, so as to be well documented, and the company's sales staff will feedback to customers after verifying the situation.
4. The man-made damage is outside the scope of the Three Guarantees
4-1. Abnormal use (such as off-road driving, stunt jumping, breaking, semi-clutch or non-clutch shifting and other man-made damage).
4-2. Damage caused by improper repair and maintenance (such as the use of inferior oil, etc.)
4-3. Damage caused by user's own modification or addition or reduction of other parts
5. The normal wear and damage of wearing parts is outside the scope of the Three Guarantees
5-1. It belongs to vulnerable and consumables in normal use: such as: friction discs, seals (gaskets, oil seals, sealing rings), plastic parts, rubber parts, seat cushions, spark plugs, light bulbs, carbon brushes, insurance Tubes, brake shoes, disc brakes, chains, sprockets, air filters, bushings, various contact consumables, buffer sleeves, standard parts, various bearings, oil pipes, rearview mirrors, decals, cables, Electrical devices, lamps.
5-2. The company will not replace the used wearing parts in principle.
6. Quality problems of vehicle parts
6-1. The engines used by our company are all Zongshen original engine, Qianjiang original engine and Loncin original genuine engine. If there is a problem affecting the performance of the whole vehicle within one month from the date of leaving the factory, it will be replaced. The whole machine is guaranteed within three months, and the original engine of Zongshen.Qianjiang.Loncin is paid for implementation beyond three months.
6-2. Within the warranty period, if the whole machine fails, please contact our company's sales staff first. After confirming the facts, the engine will be sent back to us according to the "Customer Return Process" for repair.
6-3. When a single engine part is returned to the company, it cannot be replaced.
6-4. Engine parts that are vulnerable and consumable in normal use are outside the scope of the three guarantees, (such as: piston, piston ring, piston pin, camshaft, rocker arm, valve, oil seal, double gear, clutch plate, clutch, etc.)
6-5. After the shock absorber is shipped from the factory, if there is any problem within one week of receiving the goods, it will be replaced, and if there is a problem within three months, it will be repaired free of charge. All the shock absorbers matched by our company are directly returned to the shock absorber factory for regular treatment. Qualified standard repair processing. If there is a problem, you can contact the company's sales staff in time to obtain the after-sales contact information of the shock absorber factory and provide after-sales service.
6-6. As long as the frame is not deliberately damaged or any breakage or de-soldering caused by falling, it is an unconditional replacement.
6-7. If the front and rear disc brakes cannot be braked, locked, or broken, they will be replaced unconditionally within three months.
6-8. As long as the instrument is not artificially damaged, it can be replaced within three months
6-9. If the tires have quality problems when they are not used, the manufacturer will replace them unconditionally. On the contrary, the tires that have been used in the ground will not be replaced.
6-10. If there is a non-artificial oil leakage in the fuel tank within one month, the manufacturer can replace it, but it will not be replaced in other cases.
6-11. The battery can be replaced within three months from the date of delivery.
6-12. The carburetor can be replaced if it has quality problems within three months of the date of delivery.
7. After-sale parts return process
7-1. Before returning the goods to the manufacturer, the customer should contact the sales staff to inform the return details, quality problems, number of pieces, logistics, express delivery and logistics. Express telephone.
7-2. The following points must be paid attention to when the after-sales parts returned by customers are delivered by express companies or logistics companies:
1. The express list and logistics waybill indicate the name, telephone number and address of the consignor.
2. After the customer sends the after-sale parts, in order for the manufacturer to collect the after-sale parts normally, the customer must pass the express or logistics slip to the after-sales service personnel.
3. The shipping list of after-sale parts must indicate the sender's name.
4. For the freight of after-sale parts: the freight of after-sale parts sent by dealers or customers to the company shall be borne by the dealers, and the freight of after-sale parts returned by the company to the dealers or customers shall be borne by the company.
5. Distributors and customers must follow the company's "After-sale Parts Returning Process" before the company can pick up the goods normally. All distributors and customers must abide by this. If you do not follow this process, you will be responsible for the losses caused to you. .
6. The company will not return or exchange the vehicle accessories and spare parts that have been sold without quality problems.
7. The parts that have been disassembled and assembled by themselves are outside the scope of the Three Guarantees.
Three principles of compensation:
1. The principle of repairing but not changing
2. The nearest processing principle
3. Claims must be documented
8. Distributors or customers from all over the world will fill in the after-sales three-guarantee certificate and send it back to the company's after-sales personnel for registration and filing within three working days after receiving the vehicle. Warranty waived.

Thanks to the distributors and customers at all levels for their support and cooperation with the company, I hope our cooperation can bring you more pleasure. If you have any related questions, please contact the company's sales staff in time, and we will solve it for you as soon as possible.

Three Guarantees Policy